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TOPIC: Even ballance team troble ticket discussion.

Even ballance team troble ticket discussion. 03 Oct 2010 20:12 #39641

These are all the stuff i talk about with the team(namely :Loosing Key packets 9014) all the issues.I cant give u a link since it doesn't work like dat so i have to paste it.Its very long.This basically gives u some info why this kick is happening.
READ FROM BOTTOM TO TOP.

10/03/2010 13:01:58 - "slayer515"
Note #9: I got kicked again because PnkBstrB crashes in game and i get kicked.The crashes are totally random.Here are my log files:
PnkBstrA:
10.03.2010 17:40:00] Attempting unload of pnkbstrb.

[10.03.2010 20:40:56] Attempting unload of pnkbstrb.-It unloaded after the crash

PnkBstrB:
[10.03.2010 20:33:27] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[10.03.2010 20:34:15] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[10.03.2010 20:40:07] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[10.03.2010 20:40:56] PnkBstrB v2.236 (ET) Service Attempting Unload (ff01). This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.

game crashed wright at 20:40:07

There has to be a fix to this random crash .I have experienced THIS for almost a month wright after the first patch for September was released.
I'm sorry if i'm bothering u but i dint get a reply from you for the past 2 weeks and i need answer if this will be fixed or not n the coming days.Thank u for your time.
09/19/2010 05:21:17 - "slayer515"
Note #8: I'm using kaspersky AV 9.0.0736
09/17/2010 13:23:59 - "slayer515"
Note #7: [09.16.2010 20:41:25] PnkBstrA v1032 Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:53:00] Attempting unload of pnkbstrb.

[09.17.2010 12:48:38] PnkBstrA v1032 Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 20:59:32] Attempting unload of pnkbstrb.


[09.16.2010 20:41:44] PnkBstrB v2.110 (BF1942) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:42:15] PnkBstrB v2.110 (BF1942) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:43:52] PnkBstrB v2.110 (BF1942) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:45:48] PnkBstrB v2.110 (BF1942) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:52:06] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.16.2010 20:53:00] PnkBstrB v2.236 (ET) Service Attempting Unload (ff01). This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:14:28] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:14:53] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:29:14] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:30:06] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:30:33] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 18:30:58] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 20:59:13] PnkBstrB v2.236 (ET) Service Started Successfully. This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
[09.17.2010 20:59:32] PnkBstrB v2.236 (ET) Service Attempting Unload (ff01). This service is a component of the PunkBuster Anti-Cheat system. Visit www.evenbalance.com for more information.
09/17/2010 11:25:50 - "Adam D"
Note #6: Please navigate to C:\Windows\system32\LogFiles\Punkbuster. You will find some logfiles in this folder. Open them and paste the last few lines of each into a new note.
09/16/2010 13:10:49 - "slayer515"
Note #5: s951.photobucket.com/albums/ad357/slayer...=view¤t=HJ.png
I have allowed permission for pb A and pb B

s951.photobucket.com/albums/ad357/slayer...view¤t=HFJ.png
Looks like they are both running fine but for some reason the test says:
Checking firewall settings OFF
Is PnkBstrA explicitly allowed?
C:\Windows\system32\PnkBstrA.exe NO
Is PnkBstrB explicitly allowed?
C:\Windows\system32\PnkBstrB.exe NO

PnkBstrA.exe and PnkBstrB.exe are NOT located in in the "system 32" folder
They are here in here C:\Windows\SysWOW64
I,m running the game on a Windows 7 64bit version
09/16/2010 12:44:37 - "slayer515"
Note #4: Starting PunkBuster Service Tests (v0.987) (09/16/10 20:43:37)
Checking OS
Windows NT 6.1 (build 7600) 64-bit
Checking PnkBstrA service status RUNNING
Checking PnkBstrA Version OK (1032)
Extracting "PnkBstrB.exe" to:
"C:\Users\svetlio\AppData\Roaming\PnkBstrB.exe"
OK
Checking firewall settings OFF
Is PnkBstrA explicitly allowed?
C:\Windows\system32\PnkBstrA.exe NO
Is PnkBstrB explicitly allowed?
C:\Windows\system32\PnkBstrB.exe NO
Checking if PnkBstrB is running STOPPED
Getting port for PnkBstrA OK (44301)
Opening socket for packet send OK
Sending version packet to PnkBstrA SENT
Receiving version from PnkBstrA OK
Received 6 bytes from 127.0.0.1:44301
Response = 10843 (ms) Version = v1032
Getting PnkBstrB install instance OK
Sending start packet to PnkBstrA SENT
Waiting for packet from PnkBstrA OK
Received 3 bytes from 127.0.0.1:44301
Response = 17878 (ms) PnkBstrB started.
Load SUCCESSFUL.
Watching for PnkBstrB instance change (2) CHANGED (3)
Getting port for PnkBstrB OK (45301)
Sending version packet to PnkBstrB SENT
Receiving version from PnkBstrB OK
Received 5 bytes from 127.0.0.1:45301
Response = 2995 (ms) Version = 2110
Checking PnkBstrK driver status NOT FOUND
Manually stopping PnkBstrB STOPPED
Removing test PnkBstrB file OK

Tests finished.
09/16/2010 10:12:20 - "Adam D"
Note #3: Please download the latest PBSVC installer from the following link.

www.evenbalance.com/downloads/pbsvc/pbsvc.exe

Uninstall, install, then press the "Test Services" button. Copy-paste the entire output from the "Test Services" window in a new note.

To run PBSVC under Windows Vista and above you will need to run the game as an administrator. To do this, right-click on the pbsvc.exe icon and select "Properties", then the "Compatibility" tab. From that tab, check the box labeled "Run this program as an Administrator" and click OK. You need to follow these steps, even when you are logged in as admin, else the game will be started in user mode.

Please check if you have allowed PnkBstrA and PnkBstrB in your Windows firewall (if enabled). Please go the Start menu and navigate to the Control Panel. Open the Windows Firewall icon and go to the "Exceptions" tab. Check if both checkboxes for PnkBstrA and PnkBstrB are checked.

Also provide which anti-virus and/or firewall program you are running. You might have to allow both PnkBstrA.exe and PnkBstrB.exe with full permissions in your security software.
09/15/2010 10:36:24 - "slayer515"
Note #2: s951.photobucket.com/albums/ad357/slayer...¤t=screen3.png after a test
09/15/2010 10:32:25 - "slayer515"
Note #1: Ticket submitted to support staff.


Ticket Information
Ticket Number: EB1664000520401
Ticket Password: ff86218436793d3f99652d94bfdbbb
Ticket Status: Open
I've Agreed to the PunkBuster EULA: Yes
Created: 09/15/2010 10:32:23
Contact Information
Name/Nickname: slayer515
I am writing as a: Player
E-mail: ** PROTECTED **
Game Information
Game: Enemy Territory
Game Mod: NQ
Game Version: 2.60b
Computer Information
CPU Type: Intel 64
CPU Speed: 2.6 Ghz
RAM Memory: 2 GB
Operating System: Windows 7
Video Card Type: ATI 4850 512 mb
Video Card Driver Version: ATI CATALYST 10.7
Network Information
Network Speed: Faster than DSL/Cable 1Mbps
Router: Zyxel 330W
Issue:
My PB services aren't working properly my PnkBstrB doesn't show on my task manager and i get kicked because of it(losing key packets 9014) s951.photobucket.com/albums/ad357/slayer...¤t=screen2.png I tried install/uninstall with pbsvc but it dint work.I check my firewall list and booth services are added to exception list s951.photobucket.com/albums/ad357/slayer...¤t=screen1.png .This issue started to appear after i installed the newest pb update and PnkBstrB totally was gone from my TM.
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We all make choices but in the end our choices make us
Last Edit: 03 Oct 2010 20:18 by slayer515.
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